Help Center

Everybody wants to take full advantage of OtisFiber's 1 gigabit (1,000 Mbps) service. Here are some tips so you can get the best performance from your devices.

How can I get the best speeds from my Otis Fiber service?

Here are the top two factors which determine how fast your internet experience will be:

1. Hard-Wired vs. Wireless Connection – Hard-wired speed will always be faster because you are connected directly to your internet access. A wireless (WiFi) connection is automatically slower and also may allow for interference. 

2. The Age of your Device or Computer – Older computers and devices do not have the internal hardware to support the maximum speeds offered by Otis Fiber. This doesn't mean you have to replace your device but you will be limited to the top speed your device can handle.
Let me tell you about the Whip City Tech Team!

We're here to help!

The Whip City Tech Team at 833-WCF-HELP (833-923-4357) is your front line when you need support or service. Free phone support is available when your internet is not working properly.